Shipping policy

Shipping Policy

Thank you for shopping with The Chaos Collective. We take care in preparing and packaging every order so it arrives ready for you to enjoy.

Processing Time

Many of our products are made to order. Please allow approximately 10–14 business days for production before your order ships.

We often complete orders sooner; however, production times may vary during busy seasons, special events, fundraisers, product launches, or periods of high order volume.

Business days do not include weekends or holidays.

If a product or special collection has a different production timeline, that information will be provided in the product description or collection details.

Shipping Method

Orders are generally shipped using USPS Ground Advantage unless another shipping method is offered or selected.

Once an order has been transferred to the shipping carrier, actual delivery time is determined by the carrier and is separate from our production time.

Shipping Charges

Standard shipping is available for a flat rate of $6.99 per order unless otherwise stated for a particular product, promotion, event, or collection.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Expedited Shipping

When expedited shipping is available, additional charges may apply.

Please remember that expedited shipping affects carrier transit time only. It does not shorten the time required to produce a made-to-order item unless specifically stated.

Order Tracking

Once your order ships, you will receive a shipping confirmation containing tracking information when tracking is available.

Please allow time for the carrier's tracking system to update after your shipping notification is issued.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may be required before the order can be shipped again.

Lost, Damaged, or Delayed Packages

If your package arrives damaged, please contact us within 7 calendar days of delivery at shopthechaoscollective@gmail.com and include your order number, a description of the issue, and photographs of the package and merchandise when applicable.

If tracking indicates a package may be lost or significantly delayed, please contact us so we can help determine the appropriate next steps with the shipping carrier.

Carrier delays that occur after an order has shipped are outside of our direct control, but we will assist when reasonably possible.

Local Pickup

When local pickup is available for an order, customers may select that option during checkout.

Pickup instructions will be provided when the order is ready. Please wait until you receive notification that your order is ready before arriving for pickup.