Refund policy

Absolutely. Here is the complete updated Returns & Exchanges Policy with The Chaos Collective and your new email already inserted. You can replace the entire existing Shopify policy with this.

Returns & Exchanges Policy

At The Chaos Collective, many of our products are made to order especially for you. Because of the made-to-order and custom nature of our products, please review your order carefully, including size, color, style, personalization, and shipping information, before completing your purchase.

Return Eligibility

If an item is eligible for return under this policy, you must contact us within 7 calendar days of the delivery date to request a return authorization.

Requests received after 7 calendar days will not be accepted.

Please do not send an item back without first contacting us and receiving return instructions. Items returned without prior authorization may not be accepted.

To request a return, contact us at shopthechaoscollective@gmail.com and include your order number and reason for the return.

Returns

To be eligible for an approved return, the item must be in the same condition in which it was received:

Unworn and unused
Unwashed
With original tags, when applicable
In its original packaging, when applicable
Accompanied by the receipt or proof of purchase

We do not accept returns or offer refunds for:

Buyer's remorse
Incorrect sizes ordered by the customer
Color or style selections made by the customer
Custom or personalized merchandise
Items that have been worn, washed, used, or altered
Sale or clearance items
Gift cards

Because many of our products are produced specifically for each order, please review product descriptions and size information carefully before ordering.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or incorrect due to our error, contact us within 7 calendar days of delivery at shopthechaoscollective@gmail.com.

Please include:

Your order number
A description of the problem
Clear photographs of the item
Photographs of the packaging if the item was damaged during shipment

If the error is ours or the product is determined to be defective, we will work with you to provide an appropriate resolution at no additional cost to you.

Exchanges

We do not offer traditional exchanges on made-to-order merchandise.

If you ordered an incorrect size, color, or style, a replacement order may be required.

If you received the wrong item because of an error on our part, please contact us and we will make it right.

Return Shipping

If a return is authorized for a reason other than an error or defect on our part, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

If your return is approved, we will provide the appropriate return instructions and return address.

Please do not mail merchandise back without receiving return authorization first.

Order Cancellations

Orders may be canceled only if production has not yet begun.

Because made-to-order merchandise may enter production shortly after an order is placed, we cannot guarantee that a cancellation request can be accommodated.

Once production has begun, the order cannot be canceled.

Refunds

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at shopthechaoscollective@gmail.com.