Privacy policy

Yes — this is the Privacy Policy. Most of it is already Shopify's current privacy language and already says The Chaos Collective at the top. The main old information is in the Contact section: the old phone, old Gmail, and full address. Pasted markdown

There are also important Shopify privacy and opt-out links already built into the policy, so I want to preserve those rather than rewriting Shopify's privacy language unnecessarily. Pasted markdown

Here is the complete paste-ready version with your new business information.

PRIVACY POLICY

Last updated: September 26, 2026

The Chaos Collective, operated by Shetzer Enterprises, operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

The Chaos Collective is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card, debit card, financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us, including information you provide when communicating with us, such as when submitting a customer-support inquiry.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information regarding your interaction with the Services and how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
  • From our service providers, including when we engage them to provide technology or other services and they collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, including performing our contract with you, processing payments, fulfilling orders, remembering preferences and items you may be interested in, sending notifications relating to your account, processing purchases, returns, exchanges or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling reviews, and creating a customized shopping experience. This may include using personal information to better tailor and improve the Services.

  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail and displaying online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.

  • Security and Fraud Prevention. We may use personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access information with anyone else.

  • Communicating with You. We use personal information to provide customer support, respond to inquiries, provide effective services, and maintain our business relationship with you.

  • Legal Reasons. We may use personal information to comply with applicable law or valid legal process, including requests from law enforcement or government agencies; participate in civil discovery, litigation, or other legal proceedings; and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

Such circumstances may include:

  • With Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

  • With business and marketing partners to provide marketing services and advertising. For example, Shopify may support personalized advertising using information based on online activity across different merchants and websites. Our business and marketing partners use information in accordance with their own privacy notices.

Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertising and marketing.

You can exercise applicable opt-out rights here:

https://shopthechaoscollective.myshopify.com/pages/data-sharing-opt-out

  • When you direct, request, or otherwise consent to disclosure of certain information to third parties, such as to ship products to you or through your use of social-media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, respond to subpoenas, search warrants, and similar requests, enforce applicable Terms of Service or policies, or protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services will be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you reside in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify.

To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise rights concerning Shopify's use of personal information for these purposes.

To learn more about how Shopify uses personal information and the rights you may have, visit Shopify's Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Depending on where you live, you may exercise certain rights with respect to your personal information through Shopify's Privacy Portal:

https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites.

Information you provide in public or semi-public venues, including information shared on third-party social networking platforms, may also be viewable by other users of the Services or users of those third-party platforms.

Our inclusion of links does not, by itself, imply endorsement of the content on those platforms or of their owners or operators except as otherwise disclosed through the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the contact information below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.”

In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on various factors, including whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights relating to your personal information.

These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

  • Right to Access / Know. You may have the right to request access to personal information we maintain about you.

  • Right to Delete. You may have the right to request that we delete personal information we maintain about you.

  • Right to Correct. You may have the right to request correction of inaccurate personal information we maintain about you.

  • Right of Portability. You may have the right to receive a copy of personal information we maintain about you and request that we transfer it to a third party in certain circumstances and subject to certain exceptions.

  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws.

You can exercise applicable opt-out rights here:

https://shopthechaoscollective.myshopify.com/pages/data-sharing-opt-out

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you reside, Shopify may automatically treat the signal as an opt-out request for the device and browser used to visit the website.

If Shopify can associate the device sending the signal with a Shopify account, the opt-out request may also be applied to that account.

  • Managing Communication Preferences. We may send promotional emails. You may opt out of receiving promotional emails at any time by using the unsubscribe option provided in those communications. If you opt out, we may still send non-promotional communications, such as information concerning your account or orders.

You may exercise applicable rights where indicated through the Services or by contacting us using the contact information below.

We will not discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing a request as permitted or required by law.

In accordance with applicable laws, you may designate an authorized agent to submit certain requests on your behalf. Before accepting such a request, we may require proof that you authorized the agent to act on your behalf and may require you to verify your identity directly with us.

We will respond to requests in a timely manner as required by applicable law.

Complaints

If you have a complaint regarding how we process personal information, please contact us using the contact information below.

Depending on where you live, you may have the right to appeal our decision by contacting us or to lodge a complaint with your local data-protection authority.

International Transfers

We may transfer, store, and process personal information outside the country in which you live.

Where required, transfers of personal information from the European Economic Area or United Kingdom will rely upon recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent mechanisms issued by the applicable UK authority, unless the transfer is made to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice when required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact:

The Chaos Collective
Operated by Shetzer Enterprises

Email: shopthechaoscollective@gmail.com
Phone: 419-341-5397
Fremont, Ohio, United States